Would you turn to the social media community in a crisis?
If the apocalypse landed on your doorstep tomorrow, where’s the first place you would go for information? Would you turn on the TV? Would you locate your home emergency kit and power up your battery-operated radio? Or would you be on Twitter in seconds searching #Armageddon?
The rise of social media as a powerful crisis communications tool has been demonstrated liberally lately – be it the use of ushahidi after the Haitian earthquake, Facebook during the Australian floods or Twitter as a driving force in the Egyptian revolution.
But what is sometimes forgotten is that for emergency organisations, the rise of social media has meant some fundamental changes in the way official sources communicate with the public during a crisis. The time window for communicating emergency information has shrunk considerably, which is a big deal for government organisations used to working at the speed of…well…government.
But it’s not all negative. One of the most game-changing aspects of social media is the ability for emergency organisations to communicate unedited messages to the community during disasters and emergencies. The average grab in a television news bulletin is about nine seconds long, which isn’t a lot of time to get important emergency and community safety information into the public sphere.
One of the most popular social media initiatives adopted by emergency services during the Australian floods earlier this year was uploading full media conferences to Facebook and You Tube. The feedback from the community was overwhelmingly positive – people appreciated being able to act as their own news editors rather than relying on the media to filter the information on their behalf.
The second game-changer is that never before have emergency warnings and information had so much reach. Twitter particularly has moved away from the ‘social’ aspects of social media, and has reshaped as a kind of virtual megaphone for information sharing.
The social media community, in all its glory and horror, is incredibly keen to share. Emergency warnings, evacuation advice, road closures, donation information, shelter locations – social media isn’t just a messenger, it’s an amplifier. This willingness to share information is pretty damn exciting for emergency communicators like myself, whose main goal in life is to disseminate emergency information as far as possible, as quickly as possible.
These initiatives might sound like simple stuff, but in a sector as structured and traditional as emergency management, they are giant steps. Ready or not, social media has found a place in disaster communications.












